1 reviews | Active since Feb 2019
URGEMT re-instate SIM not provisioned ***
SIM not provisioned *** According to a sighted person, I get the above message on my phone. I am a pensioner that is virtually blind with no central vision and limited peripheral vision. I have had this number for over 30 years. This number is linked to my internet banking. I employ the services of a trusted sighted person to assist me with payment of accounts, on avergae twice a month, so this SIM is used often. I also have a positive airtime balance on this SIM card. I am unable to call 083 135 for assistance. as my SIM is disabled I'm concerned that this may be a *****ulent SIM swop that will give hackers access to my banking accounts or just as bad, is due to actions by MTN which will expose banking information to unauthorised persons. If this number is issued to anyone else they will received personal and highly confidential information whiich may compromise me financially and allow access to my life savings. This would be in contravention of POPIA if MTN is responsible for an unauthorised SIM swap or enabling anyone to receive confidential financial information. Please re-instate the provisioning on my SIM for number *** without any further delay if this action to provision this number on another SIM was as a result of MTN actions. If it was not as a result of actions taken by MTN let me know URGENTLY by email to *** what actions I need to take.
