***Upset Pre-paid customer***LEGAL ***

Good Day

I ended my contract with MTN in December 2017 and went through to retention's that advised me that I owed 1,264.99 Rand's ONLY which I than paid and sent POP and than phoned MTN to go through to retention's to close my account and be put on Pre-paid.

Some months later I started getting harassed by debt collectors advising I still owe monies on my account and I was so confused as I told them I had paid my account in full and went on to Pre -paid.

I than contacted MTN and they sent me a statement reflecting an amount which I was unhappy to pay as it was not mentioned when I paid my account in full and I was advised i owed zero on my account . Not to mention that they should of phoned me before just handing me over to the Debt collectors. I felt MTN was in the wrong and should have written this off .

I than agreed to settle part of this amount R266.51 this was in April 2018 and did not hear a thing from MTN again. To my shock a few months later towards end of 2018 I started getting calls from VVM asking for a larger amount that I still owed on the account .

I than requested I want to see my statement with the amount that I paid reflecting and none could send this to me . I received more calls and I kept requesting an updated statement reflecting the amount I paid before I agreed to pay anything.

On 06.07.2019 My line was cut without so much as a call or notification. I cannot receive or make calls which is really upsetting as this was handled very poorly and now no one can assist me with a statement to show that I did make a payment & to see what is owed as according to my knowledge it should only be R266.51.

My husband and I have used MTN for many years and am shocked at the treatment I have received and this is MTN'S mistake for also informing me my account was on a zero balance and handing me over months later.

Can MTN Legal please contact me urgently and un-suspend my line.

CLIENT REF A ********** // AJS ********** 1. My email is ********** . Cell ********** 902