UPSET CUSTOMER- **** SERVICE

ON THE 11TH O NOVEMBER MY PHONE WAS ******, WENT TO MTN AND ASKED TO SUSPEND MY LINE WHICH WAS DONE. GOT A FORM FORM THEM TO CLAIM FROM MY INSURANCE SEND IT IN AND THEN GET TOLD MY PHONE IS ON A BLACKBERRY INSURANCE, JUSTIN IN THE INSURANCE DEPARTMENT TOLD ME THAT THE PERSON WHO UPGRADED MY CONTRACT WAS SUPPOSE TO ADJUST MY INSURANCE TO THE NEW PHONE. <br> WENT INTO STORE SPOKE TO JERKINS AND WAS TOLD I NEED TO SORT IT OUT WITH MY INSURANCE. WAS TOLD THEY CAN'T FIND MY CONTRACT, SPOKE TO THE SUPERVISOR OF THE BRANCH ON THE 24TH OF NOVEMBER AND WAS TOLD THAT HE WIL REQUEST MY CONTRACT FROM METROFILE AND WILL GET BACK TO ME IN 2-3DAYS. WENT BACK TO THE STORE ON THE 27TH OF NOVEMBER AT 9HOO AND THE SUPERVISOR TOLD ME HE WILL GIVE ME FEEDBACK AT 10HOO, TODAY IS THE 3RD OF DECMEBER AND IM STILL WAITING FOR A RESPONSE.<br> JERKINS IS VERY INPROFESSIONAL WHEN IT COMES TO CLIENT SERVICES!<br> HOW CAN YOU REPLACE A SAMSUNG S6 WITH A BLACKBERRY?? UNACCEPTABLE!!<br> I REFUSE TO PAY R700.00 AND MORE FOR A BLACKBERRY!<br> STOP EMPLOYING PEOPLE THAT DON'T KNOW HOW TO DO A PROPER JOB!<br> THIS NEEDS TO BE SORTED BECAUSE I WONT LEAVE IT HERE! ALMOST A MONTH WITHOUT ANYONE WITH ANSWERS!<br> VERY UPSET ABOUT THIS MATTER