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Percy M
1 reviews | Active since Oct 2017
24 Oct 2017, 10:15
Upgrage or Additional Contract
I am trying to do an add on contract but the service from the sales department is pathetic. I have spoken to 5 different consultants who ask me to hold on and drop the call on me after holding on for 30mins + on every call. No one seems to want to assist. I just want an iPhone 8. How difficult is that. I have 3 contracts with MTN and this is the first time experiencing this bad service , I am thinking of porting to any other service. Can some call me A **********
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MTN South Africa's replyOfficial
26 Oct 2017, 15:47Dear Percy,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply26 Oct 2017, 15:47
Official
Dear Percy,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,