Upgrading to wrong phone

Please take note that on Saturday 20 June 2015 we were at MTN Meyerton to upgrade my daughter's phone to a Blackberry Z3 and unfortunately after all the documentation was signed, we were told that Jacob(?) had made a mistake on the upgrade with the wrong phone, we left the store without a phone and he assured us that the mistake would have been rectified by today, Tuesday 23 June 2015. He cancelled the transaction and could not get into the system on that number afterwards. My daughter was there yesterday and the impression that she got was that this mistake has not been seen to yet. I understand that he is not in today, but this is really unacceptable that we've been upgraded WITHOUT A PHONE!<br> <br> <br> <br> Please contact me with a solution to this as soon as you can? Unfortunately it is very inconvenient for us as I'm sure it is for you. We have been waiting for almost a month for the phone to be delivered to Meyerton and now we are to wait again? <br> <br> <br> <br> Your speedy response would be much appreciated