Upgrading the new contract wrongly
I went to Secunda branch on 17 Mar 2016 to upgrade the contract. I signed the new contract for an iPhone 6S 64 G. Part of my pack I should receive 100 minutes talk, 500MB Data and 200 SMS plus 30G data for a month, when I read the contract I picked up an error in contract which shows my pack has not been upgraded to new content as I mentioned in above and I raised it to the consultant before sign it, but she said it will upgrade automatically in next 24 hours and do not worry about it. On21 of March, I received my old pack which has R210 airtime and 25 SMS without any data. I called MTN customer service and explained the situation and I was told that the error has fixed and it will be sorted between 2 to 24 hours but afte 3 days nothing happened I went to Secunda branch and explain the problem to the same lady who upgrade the contract she said he will call MTN customer service and will fix issue the problem. I have received a call from MTN Secunda branch that it problem will fix but only I will receive data and airtime after 3 months which is totally unacceptable and unprofessional.<br> I truly disappointed with this services and assistance from Secunda branch and customer service Dep.
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MTN South Africa's replyOfficial
10 Apr 2016, 17:36Hello nazarim,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply10 Apr 2016, 17:36
Official
Hello nazarim,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
03 Nov 2016, 14:49Good Day,
Thank you for the response.
Isuue has been sorted quickly.
Kind Regards,
M Nazari
's update03 Nov 2016, 14:49
Reviewer Update
Good Day,
Thank you for the response.
Isuue has been sorted quickly.
Kind Regards,
M Nazari