Upgrading takes longer than a month, don't even bother

<p>After applying online for, and confirming, an upgrade a month ago, I still have not received the new device, and not one person has contacted me by any means to explain what the hold up is. All details of how to get hold of me along with alternatives were specified redundantly.</p> <p> </p> <p>I have phoned countless times to many different call centres, and submitted many queries. Most times there is absolutely no response, and other times you just don't get helped or get a story that your issue is being sent to "a certain" department (everytime it is different). The MTN staff cannot help, and really don't have any idea how to.</p> <p> </p> <p>The service at MTN is the worst I have ever dealt with, and judging from the other reviews I have read, I am not the only person getting messed around. I suggest to just avoid MTN altogether.</p>