Upgrading process is pathetic

<p>I have had a contract with MTN for a few years now and have never had an issue. I upgraded on the 27/05/2016 at the Mall of Africa store. Before the upgrade I had a few value added services on my account and upon upgrading I requested that the insurance of R180 per month be removed as well as the 300MB recurring data bundle of R85 per month. The consultant that did my upgrade assured me that those would be cancelled and I even signed the cancellation forms stating that those services would be removed. The upgrade package was supposed to cost me R556 per month yet since I have upgraded I have been paying over R800 per month.</p> <p>I went back to the store a month later to query why the debit was so high and was told that the insurance and data bundle had been removed from my account and does not show on my account but it is somehow still charging me, the consultant at the store informed me that he has escalated the matter (logged a request with the billing department) and once they get back to him I will be creditted the money that is owed to me.</p> <p> </p> <p>How long does it take for you guys to sort this out? When you want money from me its simple to debit my account but now that you owe me money I need to wait forever because of your stupid system and process.</p> <p> </p> <p>I want this sorted out.</p>