Upgrading Online

To whom it may concern. Please note that I've recently upgraded online. I must say the online upgrade was not problematic, however delivery has been a nightmare. Between MTN and DSV, this was not an easy fix. Your consultants are not well trained to deal with queries. I was pushed from pillar to post and I had no joy between being transferred from DSV to MTN back and forth for more than 2 hours. I would like to have a manager call me or someone. The disappointment was very much for the fact that this was a birthday gift for my daughter and it couldn't be delivered on time. I actually want to cancel my contract and in future, I'm going to cancel all my contracts with MTN and rather choose another service provider. Your service is terrible and I have not been treated well as a valued client of MTN for the past almost 16 years.