Upgrading nightmare
<p>I went for a new contract at MTN Mooiriver Potchefstroom. They said I can come and collect the phone when I received a sms. Never received a sms. Wnet to find out if the phone was ready and they said that Headoffice linked a new number to my phone instead of keeping my current number. The consultant said that Headoffice must first fix it before we can collect it, MAYBE it will take a week. Extremely poor service. I have to go in twice. Don't know when my phone will be ready. HOW INCOMPETANT????</p>
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MTN South Africa's replyOfficial
02 Apr 2017, 20:46Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number for life application for the mobile number 084****139 has been approved, we have requested the consultant who captured the application to deactivate the new number and submit the application for 084****139 to be finalized. We have requested that you must be contacted once the application is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply02 Apr 2017, 20:46
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number for life application for the mobile number 084****139 has been approved, we have requested the consultant who captured the application to deactivate the new number and submit the application for 084****139 to be finalized. We have requested that you must be contacted once the application is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,