upgrading my contract

<p>So I have been a Loyal mtn user for more than 12 years. and upgrading has always been a real pleasure. Yet this time around my experience has changed from absolute pleasure to horrific ordeal. You see, i ordered my Sony Xperia XA1 Ultra on the 3rd of July 2017. in the mean time i have been away for work. and every time i return i find that my order has not yet arrived. I understand that waiting for a week is sometimes a given. two at the most. But it is now almost for weeks and still no phone. The poor girls trying to help me at the new springs mall have tried their best but they are running out of excuses now. I understand that some other stores in centurion are currently in stock of 8 devices and are notwilling to send the stock to the springs branch. so the message i am getting from this is that customers in more exclusive areas are more important than the old loyal customers in the commin areas. what have you got to say for yourself MTN</p> <p> </p> <p>still loyaly yours</p> <p>Hugo Hewitt </p>