1 reviews | Active since Jun 2016
Upgrading contract - no one is contactable
I have app**** for an upgrade on my contract which came up for upgrade in September already. I completed the online application (24 hours consultant will contact me) and I've phoned the helpline. No one is contacting me regarding my contract. If I cannot get any service I will cancel my contract and move to a network who actually responds and gives service.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that an upgrade was done at MTN branch in century city.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that an upgrade was done at MTN branch in century city.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,