1 reviews | Active since Mar 2012
Upgrading and new contracts
<p>I do not understand why you guys have stores. Over the last 3 months i have tried to a) get a tablet and b) upgrade my phone to no success and last night was the last straw.</p> <p> </p> <p>I had given up on the tablet. I went to cellucity instead and got a tablet then and there which is ridiculous because i got told by your staff that i had to wait 24 hours and secondly they didnt have stock. Then i wait for a week and get one phone call telling me they still dont have stock. then a week later after hearing nothing i went in to the store and they tell me sorry sir still no stock of an item that you guys are having a special on. I even tried 4 other stores. Same story but amazingly cellucity (in the same mall) has stock?</p> <p> </p> <p>And the upgrade? the first store i went into had no stock of ANY phones. The second store that i went to (which i actually had gone to on sunday but since my upgrade was only availble the next day i asked the sales person to keep the specific phone i wanted aside for me because you couldnt assist me until the next day) suprise i stil have nothing. I went there and the phones were gone. Nothing kept and i wasted my time.</p> <p> </p> <p>And i have tried doing this online but its a joke. You apply and wait for no one to call you back.</p> <p> </p> <p>I have been with MTN for a long time but im beginning to think its time to move on to better service somewhere else. They just dont care about there customers.....</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that we have escalated the matter to our sales department to contact urgently with regards to an upgrade.We look forward to improving on the service delivery to you.
kind regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that we have escalated the matter to our sales department to contact urgently with regards to an upgrade.We look forward to improving on the service delivery to you.
kind regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
