upgrading

Awaiting on upgrade for more than a week now. 1st upgrade could not be processed because of internal striking, 2nd within that time new packages was loaded with higher rates, so now the cost for upgrade is more.. 3rd now we must hear that head office must approve(clear) upgrade and cannot be done now because of internal striking. How can this be that an entire company company comes to a stand still. and this is not the only problem that were currently experiencing with mtn contract. awaiting your urgent response. if it does not get resolved we will strongly consider cancelling both contracts.