upgrades provider is usless

My phone was due for upgrade. Got a call from one of the staff. Promises were made yet here I still being billed for a phone package I dont even have. Told - 3 to 7 working days Told upgrade will only be actioned once phones were received. This did not happen, upgrade was only actioned 2 days later and not immediately. So this means I will not get my phone ontime. Went to a mtn shop and was advised that I need to call and cancel and then they at the store can help.

Called cancellation but they cant help.... who can help me just get my phones as promissed.

I will be leaving next week to Durban from Kuruman so will not even be here at work to sign as this will be after the 7days and nobody is authorised to sign... so this means I will never get my phones as they will be sent back.

Tried to talk to mtm cancellation but they say they will send an email... how long ia this going to take now...

So people dont trust mtn or their so called service provider to do an upgrade... rather wait in a que as you will get helped easier.

MTN once again making my life even harder than it needs to be.

I spent over 50min on a call to cancellation with the call being cut and now again on hold with no help 20min.... problem still not sorted out.... how hard is it got get really help nows days.... so irritated right now

MTN and ita providers are usless!!!!