wP
werner P
1 reviews | Active since Jan 2010
17 Feb 2016, 12:35
upgrades my contract without signing anything
So i get this phone call from MTN telling me that i must upgrade and if i am interested. Well i quess i am interested seeing that they upgraded me even if i did not sign anything. Yesterday i went to MTN to cancel my subscription . But someone upgraded me and now i cant cancel anymore . How is this possible if i did not sign anything as i hate MTN and want to move to Vodacom
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MTN South Africa's replyOfficial
19 Feb 2016, 10:54Hello makmoerp,
Thank you for bring the matter to our attention
Please accept our apologies for the inconvenience caused.
Would you king supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Please reply with the documents to the email address forwarded to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bring the matter to our attention
Please accept our apologies for the inconvenience caused.
Would you king supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Please reply with the documents to the email address forwarded to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply19 Feb 2016, 10:54
Official
Hello makmoerp,
Thank you for bring the matter to our attention
Please accept our apologies for the inconvenience caused.
Would you king supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Please reply with the documents to the email address forwarded to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bring the matter to our attention
Please accept our apologies for the inconvenience caused.
Would you king supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID.
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter. Please reply with the documents to the email address forwarded to your email address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***