Upgrades mtn contract telephonical and for 3 months now I have not received a cellphone delivery

It was a time for me to upgrade my mtn contract in september 2017 and I wanted to go to wonderpark mall to upgrade it there as I normally do. Then I got a call from mtn reminding me of an upgrade and that he can assist me on the phone and there is no need for me to go to the mtn shop. So I took the opportunity to get it on the fone bcz I had a new baby by that time n its gonna safe a trip. They said the cellphone is gonna be delivered in 2 weeks time. Then my contract was renewed on the 27 sept 2017. Then I got an sms from DS something company that they called me and I should call them. Then I did call and not response and on monday I got the same sms and I called again, then no response. I called Quireel number, the guy who assisted me with upgrading, the was no respond. My airtym was going for nothing. Then I tried 808 number and the lady said she has loged the concern. I called DS something company and spoked to 2 ladies who said they will rectified. I emailed mtn, send smses, notifying them that I did not receive a cellphone and I wll not pay for something I dnt have.

Mtn is not attending to my complain for 3months now, all they do is debit my money, even if i reverse the debit order, they dnt call and find out why im reversing, they just increase the money and debit, i reverse , they debit. Mtn stop debit my money for cellphone i dnt have. Mtn doesnt care about customers, they care about taking money they did not work for it. I feel disgusted that mtn does not care to make a follow up call to check, whether the customer got the cell phone delivery. Stop debiting my money, Ds what what company should pay for that cellphone they are keeping with them. I dont owe mtn anything for this past 3 months.