Upgrades difficulties and rude consultant.

I am extremely unhappy with the service provided by MTN in particular their consultant ( Mlibo). I have been trying to upgrade my phone since the 30th of November 2020 and forwarded him all the documents required. The consultant has been mute and only when I send a facebook enquiry, he called me and arrogantly told me to go to an MTN store for assistance as he doesn't have stock ( mind you since 30 november with no communication from him). I told him being unhappy with his service and arrogance and requested a manager to call me but until now, no call has been received. I called *** and spoke to the lady by the name of Charmaine who when I requested to speak to the manager, she said he can only call me after 2 hours( the time was 15h00) and I complained about the turn around as they failed to call me since the morning and rudely dropped the call on my ear. Unfortunately this is not the service that I will accept as a paying customer. Jeffrey ***