Upgrades and cancellations.

For the first I've never find it so hard to do business with MTN like what I am experiencing right now. I did an upgrade on the 2nd of November received the device on the 9th and returned the device on the 14th I spoke to the agent who helped for my upgrade Lalisha and said I'll be notified once the process of cancellation has been processed. Surprisingly today I am receiving data and if I check my MTN it shows the package starts today which is something I have never requested.