UpgradeMistake:MTN make their mistakes your problm

One of my two upgrades was incorrectly processed as a MyChoice 100 instead of a MyChoice 200.<br> - The mistake was on the MTN or call center side<br> - The call center took note of the mistake and promised to fix it.<br> - The feedback was that it could only be fixed/migrated after 3 months<br> - I had to point out that it is unacceptable as it was a mistake on MTN's side and not on my side.<br> - The call center promised again to fix the mistake.<br> - The call center keeps telling me that they are not getting feedback from MTN and there is nothing they can do.<br> - Talking to the call center manager does not help and he does not provide feedback as promised<br> - If I don't follow up there is no feedback and probably no progress<br> <br> Can't begin to understand why this is such a big issue to fix.<br> <br> MTN, you made the mistake... We all make them but take accountability and fix it!!! Stop making your mistake my problem...