UPGRADED WITHOUT MY PERMISSION
<p>When my contact ran out i phoned MTN DIRECT to inform them i am waiting for the iphone 7 to become available before i upgrade... the person from MTN (blossom or clossin or...?) told me she is going to put me on a month to month deal so that when the iphone 7 is available i can upgrade with no problem!!!! Well suprise!!!! MTN TRYgervalley informed me my phone was ready for collection. i get there waitng 30 min for a consultant, and they tell me my contract expires in 2 years time. Blossom???? upgraded me to a sim only CONTRACT wich i specificly said I DONT WANT TO DO. NOw NOBODY at MTN can talk to me or help me as "the supervissors are on lunch" or i must "call over and over again untill i get some one that can help me in the JHB office... *** A telecommunication company that can not transfer calls!!!!! THe last time i spoke to Blossom???? she told me to "relax" and she will cancle the contract and call me back in 3 minutes!!! Its now been 2 days, no call and NOTHING has been done to rectify this *****up! WHAT DO I NOW DO??????</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***