1 reviews | Active since Apr 2016
Upgraded two months ago but i get billed my old subcription
<p>Hello Peter,</p> <p> </p> <p>I have upgraded with mtn 808 about two months ago but i get billed my old subcription of R339 for the second time after an upgrade, kindly advise if this ******* is allowed</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your upgrade was processed on the 25 may 2017 after the invoice dated the 20/05/2017 was finalised with an amount of R338.99 meaning this month end your will be paying an amount of R309.94 then after you will be paying an amount of R79.00 which the first invoice was finalised on the 20/06/2017. We have sent you an open item report to *** for your perusal.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your upgrade was processed on the 25 may 2017 after the invoice dated the 20/05/2017 was finalised with an amount of R338.99 meaning this month end your will be paying an amount of R309.94 then after you will be paying an amount of R79.00 which the first invoice was finalised on the 20/06/2017. We have sent you an open item report to *** for your perusal.
warm regards
mike
Complaints Management Team
Reference Number: ***1