CS
Corrie S
1 reviews | Active since Jan 2013
18 May 2015, 10:16
Upgraded to wrong contract.....TAKING MY AIRTIME?
What MTN are doing is not acceptable. With this contract I received every month on the 21st R200 airtime,100mb bundle & 20 sms, i had this contract for 2years and had a build up of airtime at R1100. Upgraded my contract in April, the consultant that phoned my husband said that we would be paying R100 less, will receive 250mb bundle & 25 sms. He accepted, end of conversation.<br> Came the 21st of April 2015, i received my R200 airtime, 25 sms & received a sms notification stating \Your 20MB data bundle has expired...."never received the 250MB. On 15/05/2015 i received another sms stating \""Your 300MB data bundle has expired....\"" So i check my balans and it came down to R650.69 airtime"
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MTN South Africa's replyOfficial
19 May 2015, 12:43Hello CorrieSwart,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our system reflects that your number is on the correct package. With regards to billing on your account and loss of airtime, your query will be escalated to our billing department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our system reflects that your number is on the correct package. With regards to billing on your account and loss of airtime, your query will be escalated to our billing department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply19 May 2015, 12:43
Official
Hello CorrieSwart,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our system reflects that your number is on the correct package. With regards to billing on your account and loss of airtime, your query will be escalated to our billing department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our system reflects that your number is on the correct package. With regards to billing on your account and loss of airtime, your query will be escalated to our billing department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***