Upgraded to the Incorrect Package

<p>Wishing to benifit from the Cyber Monday promotion that MTN had offered, I rushed down to MTN ****arney mall to upgrade my existing number and take a new line out on MTN Choice+Talk S. As verbally confirmed with Tshegofatso from MTN store verbally on more than one occassion, I was happy to be upgrading and contracting a new line on the MTN Choice+ Talk S with the Hauwei P8 Lite at R269 per month and receive the promotional 50GB data and 10 000 MTN to MTN minutes per month x 24 months. I was rushed through signing the paperwork due to the line that was queing to part take in this promotion and never once pointed out any information or asked to confirm any information on my paperwork but rather as to where to sign. Later that evening, I received an sms saying that I have been successfully upgraded to the MTN Choice+ S (a very different package from what I asked for). When I followed up with the store on the following day, I was told that they need to submit the case to the vetting department to advise on a rectification plan due to the promotional value added on.</p> <p>Today (01 December 2016) I receive an e-mail from the store manager saying that they can migrate me to the package I asked for but will lose the Cyber Monday promotion. I don't see why I should be penalized due to the fault of the MTN employee who loaded the incorrect deal on the system, after we confirmed my package verbally more than 3 times. </p> <p>I have 2 witnesses that can confirm this story, one who was also awaiting approval on a new line (MTN Choice+ Talk S) taken out minutes before me and decided to cancel due to the Store Manager's arrogance and pathetic customer service.</p> <p>My second line was issued to me on Wednesday, 30 November 2016 but until today I am unable to use it because it is RICA barred, yet the RICA was done in store on 30 November 2016. I would appreciate if MTN would have the decency to correct my package and honor their promotion that I wished to have acquired.</p>