JM
John M
1 reviews | Active since May 2013
03 Nov 2015, 20:34
upgraded to a different package without my concent
I was due for an upgrade (on ***) and was still considering it however I then recieved an sms saying I have been upgraded. This was to my shock as I hadn't done anything. I called into the call centre and they said it was a fradulant contract but they needed an affidavit from me. So I sent in the paper work as they request but nothing has been resolved and MTN is deducting money from my account. This is pathetic and already they in trouble in Nigeria, now they want a bad name here as well.
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MTN South Africa's replyOfficial
04 Nov 2015, 10:50Hello masangojohn,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that this was escalated to MTN Direct and someone just called you now but there was no answer they will try and contact you back again.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that this was escalated to MTN Direct and someone just called you now but there was no answer they will try and contact you back again.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply04 Nov 2015, 10:50
Official
Hello masangojohn,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that this was escalated to MTN Direct and someone just called you now but there was no answer they will try and contact you back again.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that this was escalated to MTN Direct and someone just called you now but there was no answer they will try and contact you back again.
Regards
Nompumelelo
REQ:***