Upgraded to 36 and not 24 months

Absolutly shocking no one will take responsability for issue. This is going on since 23 of August see attached email. I have used up over 100 mins trying to get this sorted out. MTN says they cannot help and MTN Summer needs to make changes. Mtn Summer say they cannot help and that MTN have to make the change.

See attached email:

From: Channel Queries ********** Sent: 30 August 2017 04:04 PM To: CustomerServices Cc: ********** Subject: Re: Upgrade done incorrectly [# ********** 5] Y'ello! Thank you for your email. Kindly be advised of the below query. Please assist. Order number: I.D: Clients name: Mr Dennis Gillitt Account number : MSISDN:

Kind regards, Felicity Maphaka Channel Administrator

RICA Announcement: Remember to RICA your number today. Take along your sim card, ID & proof of residence to any MTN branded store or RICA outlet.

Reference Number: ********** 5

--Original Message-- From: ********** Date: 2017/08/30 9:25:34 AM To: ********** Subject: Upgrade done incorrectly

Good day Please urgently contact Mr Dennis Gillitt on the cell : ……….client does not want upgrade to be 36 months only want it on 24 months he said he does not mind to pay extra Id: Name : Mr Dennis Gillitt Cell; Please rectify this urgently as the client still want the device Kind Regards, Thato Hadebe

Retentions & Winback Agent Tel: ********** Cell: +27 83 ********** **********