AM
Ansie M
1 reviews | Active since Feb 2015
06 Feb 2015, 11:07
UPGRADED - SINCE SEPT 2014 DEBITED TOO MUCH
I have taken out a new contract for my son with MTN in September 2014. The contract amount was R189 pm x 24 months and suited my budget perfectly as I am a single parent. I have asked and it was confirmed by the shop assistant that this is a \top up"account so there would not be any nasty surprises on the account. <br> <br> They bill me wrong every month. Since September 2014 a different amount gets debited from my bank account every month. Numerous visits to the store and \""system enquiries\"" by them"
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MTN South Africa's replyOfficial
19 Feb 2015, 12:28Hello Ansie Mocke,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you were credited for the failed usage limit that was set, currently your usage limit is set at R200.00. If you wish to change the limit you can dial *141*5#.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you were credited for the failed usage limit that was set, currently your usage limit is set at R200.00. If you wish to change the limit you can dial *141*5#.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply19 Feb 2015, 12:28
Official
Hello Ansie Mocke,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you were credited for the failed usage limit that was set, currently your usage limit is set at R200.00. If you wish to change the limit you can dial *141*5#.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you were credited for the failed usage limit that was set, currently your usage limit is set at R200.00. If you wish to change the limit you can dial *141*5#.
Thank you
Wenzile Masina
REQ:***