DM
DUAINE M
1 reviews | Active since Mar 2013
26 Aug 2015, 09:20
upgraded on the 2nd August and still nothing!!
2nd August 2015 I went to the Mtn store in Carletonville to upgrade to a laptop on my contract. The lady filled in the forms and said I must wait a week. It's the 26th August I didn't hear anything from them yet...The Laptop is for work and assignments the semester is already heading to an end. I'm very unhappy and angry I feel that every month end I don't struggle to give mtn their money..But they taking there time if they can't supply me with a laptop then they must tell me so I can cancel my contract and go 2 a other networks that would treat me with great service. I have be a loyal customer to Mtn and I really lost my respect for them I'm really disappointed!!!!!!
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MTN South Africa's replyOfficial
26 Aug 2015, 14:23Hello DUAINE,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply26 Aug 2015, 14:23
Official
Hello DUAINE,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***