FL
Frank L
1 reviews | Active since May 2015
08 Jun 2015, 20:20
Upgraded- No internet, sms & data
Since I upgraded my account has been suspended, I can only receive calls and sms' s.<br> My internet connection also doesn't work, so my Whatsapp doesn't work either.<br> <br> When I dial *123# it replies with \ Connection problem or invalid MMI Code<br> <br> The MTN store could not assist me due to the strikes at MTN. When phoning the 808 number or 173 number you are cut-off.<br> <br> This is the second bad experience I've had upgrading.<br> I am considering returning the phone and termination my contract. Hopefulle this will be resolved as soon as possible
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MTN South Africa's replyOfficial
10 Jun 2015, 14:24Hello flouwrens,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly supply us with a number with a problem.
The reason for the error saying invalid MMI code is because the line is barred from making outgoing calls and will not be able to dial any ussd codes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly supply us with a number with a problem.
The reason for the error saying invalid MMI code is because the line is barred from making outgoing calls and will not be able to dial any ussd codes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 14:24
Official
Hello flouwrens,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly supply us with a number with a problem.
The reason for the error saying invalid MMI code is because the line is barred from making outgoing calls and will not be able to dial any ussd codes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly supply us with a number with a problem.
The reason for the error saying invalid MMI code is because the line is barred from making outgoing calls and will not be able to dial any ussd codes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,