MN
Maduray N
1 reviews | Active since Sept 2012
22 Mar 2016, 10:44
Upgraded my contract without my consent
This is a follow up on my posting on the 1st March 2016. MTN Upgraded my contract without my consent. to date they have not resolved the matter. Just promises that the matter is with their ***** department.<br>
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MTN South Africa's replyOfficial
23 Mar 2016, 23:33Hello madurayn,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the matter was resolved. The ********** upgrade was cancelled and the account was credited with an amount of R428.98 and R303.98 is still reflecting as being in credit on the account.
Once again we do apologize for the inconvenience caused and for the delay with the matter being resolved.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the matter was resolved. The ********** upgrade was cancelled and the account was credited with an amount of R428.98 and R303.98 is still reflecting as being in credit on the account.
Once again we do apologize for the inconvenience caused and for the delay with the matter being resolved.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply23 Mar 2016, 23:33
Official
Hello madurayn,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the matter was resolved. The ********** upgrade was cancelled and the account was credited with an amount of R428.98 and R303.98 is still reflecting as being in credit on the account.
Once again we do apologize for the inconvenience caused and for the delay with the matter being resolved.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the matter was resolved. The ********** upgrade was cancelled and the account was credited with an amount of R428.98 and R303.98 is still reflecting as being in credit on the account.
Once again we do apologize for the inconvenience caused and for the delay with the matter being resolved.
Regards
Tim
MTN Complaints Management Team