1 reviews | Active since Oct 2013
Upgraded data query not resolved after more than 2 days
<p>On wednesday morning I upgraded at MTN shop in Key west from my 5gb to the 20gb data. I were told that I would receive my data anything from 2 hours up to 24 hours. Thursday Morning I checked and there were still no pro rata data loaded on my device as I were told I would receive pro rata. I phoned the shop and they lodge it to the accounts department and were told I would receive it shortly. Thursday night when I checked there were still no data loaded. I phoned the call centre (808) where they first told me they can't assist me, I will have to go back to the shop. I immediately got frustrated as I don't come anywhere with this and according to me this is something simple, as this is their daily work. Finally the call centre told me I need to wait on the line as she will check what the matter is. She told me I need to register my sim card as the shop did not do this. This morning I phoned the number to activate my SIM card (unfortunately I did not have the SIM card with me) so they won't be able to assist me. It's days like this that I wish I was on another network. </p>
Good afternoon Marius
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that your number has been credited with the relevant 20Gig and 5Gig bundles on the 2016-12-14 00:00:00. Kindly check your balances by dialling *141*1#OK. Should you have further queries kindly call 808 or *** from other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Marius
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that your number has been credited with the relevant 20Gig and 5Gig bundles on the 2016-12-14 00:00:00. Kindly check your balances by dialling *141*1#OK. Should you have further queries kindly call 808 or *** from other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***