CP
Chris P
1 reviews | Active since Mar 2009
15 Apr 2016, 09:02
Upgraded contract, no data provisioned
Too many complaints about billing and contract dept to give complete headline. Upgraded my account on 18 March and received confirmation sms and phone via courier. Waited till end of month. No minutes or data provisioned. Got sms account is overdue but no invoice received. Called 808 they could not send me missing invoice, only statement. Said missing invoice is blank.<br> Called 808 on 11 April to query upgrade provisioning problem. Next day minutes provisioned but still no data and no follow up 1 week later. <br> I also upgraded a second phone earlier, and specifically requested emailed invoices, but received one in post. What is the point of specifying if it is ignored?<br> 808 is hopeless, as is [URL Removed] They took 1 week to respond.
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MTN South Africa's replyOfficial
18 Apr 2016, 12:13Hello fried,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that on the March invoice you have been billed and provisioned on the old package. Mychoice 200 + 300MB. Then on the 1st of April you have received prorata bundle on the 1st of April until the 11th of April for The full minutes and data for the new package will be received on the 12 of May 2016.
We do pick up that the invoices has been resent to you. The account is on email function for both lines.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that on the March invoice you have been billed and provisioned on the old package. Mychoice 200 + 300MB. Then on the 1st of April you have received prorata bundle on the 1st of April until the 11th of April for The full minutes and data for the new package will be received on the 12 of May 2016.
We do pick up that the invoices has been resent to you. The account is on email function for both lines.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply18 Apr 2016, 12:13
Official
Hello fried,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that on the March invoice you have been billed and provisioned on the old package. Mychoice 200 + 300MB. Then on the 1st of April you have received prorata bundle on the 1st of April until the 11th of April for The full minutes and data for the new package will be received on the 12 of May 2016.
We do pick up that the invoices has been resent to you. The account is on email function for both lines.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that on the March invoice you have been billed and provisioned on the old package. Mychoice 200 + 300MB. Then on the 1st of April you have received prorata bundle on the 1st of April until the 11th of April for The full minutes and data for the new package will be received on the 12 of May 2016.
We do pick up that the invoices has been resent to you. The account is on email function for both lines.
Kind Regards,
Alice van der Merwe
***
Best regards,