Upgraded contract but phone not yet received

<p>I upgraded my contract on the 13th of Jan around 11H00 to 12H00. The person who was assisting me (Ellen) gave me the best service but now I am not happy at all. I havent received my phone its been 9 days now and she told me it will take 3 to 5 days and I will get my phone, now I am going to pay for the phone which I havent received. I called MTN ( ********** ) and I was onhold for 1hr 08minutes on Friday (20th) to find out where my phone was BT no one was picking up. I called their courier company ( ********** ) they said they will call me back I am still waiting for their call. I REGRET WHY I UPGRADED :(</p>