GN
Gregory N
1 reviews | Active since Jan 2018
19 Jan 2018, 08:58
Upgraded contract but no phone delivered
I upgraded my contract with MTN and was supposed to received a new iPhone with the package. The courier was hi-jacked and so I never received my phone and MTN does nothing about it except "escalate it". They are happy to bill me the new contract price but are not bothered in delivering the hardware which is part of the contract. The staff are hopelessly useless and have no interest in resolving the issue. THEY ARE A DISGRACE!
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Replies (2)GN
Gregory N's updateReviewer Update
24 Jan 2018, 09:44Hi Kabelo,
Unsurprisingly nothing has been done yet and I still don't have my phone. It has now been 2 weeks!
If the following doesn't happen by the end of this week I am going to take to every social media platform to expose MTN's ********** behavior:
1 I want my new phone (hardly asking much!)
2 I want to be credited for the 2 weeks I have been paying for a far more expensive contract when I never received the phone, for which I am paying for.
Can you handle this?
GN
Gregory N's update24 Jan 2018, 09:44
Reviewer Update
Hi Kabelo,
Unsurprisingly nothing has been done yet and I still don't have my phone. It has now been 2 weeks!
If the following doesn't happen by the end of this week I am going to take to every social media platform to expose MTN's ********** behavior:
1 I want my new phone (hardly asking much!)
2 I want to be credited for the 2 weeks I have been paying for a far more expensive contract when I never received the phone, for which I am paying for.
Can you handle this?
GN
Gregory N's updateReviewer Update
24 Jan 2018, 09:49Further to y previous response, I am also notifying going to lodge a dispute against MTN with the Consumer Protector on Friday
GN
Gregory N's update24 Jan 2018, 09:49
Reviewer Update
Further to y previous response, I am also notifying going to lodge a dispute against MTN with the Consumer Protector on Friday