1 reviews | Active since Nov 2015
Upgraded contract 6 weeks ago and phone still not delivered
<p>An agent phoned me to upgrade saying they were from MTN Direct, I usually upgrade this way and the agent had all my details. I upgraded my contract and the next day was prompty billed. It is now 5 weeks and i am still awaiting the delivery of my phone . RTT says it was returned due to incorrect details but the details on the system was correct? I have phoned numerous times and no one is able to assist. MTN is responsible to deliver my phone as they have already debited me for the second time. This is ridiculous service and after 12 loyal years with mtn i do not want to remain with them if i am treated like this.</p> <p>My reference is UV ********** or ********** 08</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***