CT
Charnelle T
1 reviews | Active since May 2015
06 May 2015, 09:16
Upgraded Cellphone not getting activated
I went for an upgrade at MTN in Somerset Mall on Saturday 2 May. Lee-Roy advised that the sim swop was done and that activation will happen within 2 - 6 hours. It's now Wednesday 6 May and the phone is still not active.<br> <br> Monday 4 May night I contacted MTN on 808, was waiting for 30 Minutes to speak to a consultant. I advised the consultant of what took place and he advised that MTN did not do a sim swop because he cant pick it up on there system for that number.<br> <br> I have never experienced such bad service with MTN.
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MTN South Africa's replyOfficial
16 May 2015, 15:46Hello Charnellet,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. According to our records, the sim swap was successful done and all services are active.
We look forward to improving on the service delivery to you.
Regards,
Peggy
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. According to our records, the sim swap was successful done and all services are active.
We look forward to improving on the service delivery to you.
Regards,
Peggy
Best regards,
MTN South Africa's reply16 May 2015, 15:46
Official
Hello Charnellet,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. According to our records, the sim swap was successful done and all services are active.
We look forward to improving on the service delivery to you.
Regards,
Peggy
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. According to our records, the sim swap was successful done and all services are active.
We look forward to improving on the service delivery to you.
Regards,
Peggy
Best regards,