lR
lukas R
1 reviews | Active since Sept 2012
13 May 2015, 14:23
upgraded but not getting what i paid for
Hi, I upgraded my cell phone on the 28/1 with mtn. My new upgrade would start from march 14th 2015. Since mach, April and now may I pay R149 pm for 50 anytime minutes, 100 mob data and 100 sms's. But to date I only get billed but don't get what I paid for, I went to pavilion mtn x2 to log my query, I was told its gonna take 5 days to correct my account. But to date still nothing, I since been emailing back and forth, getting the same story and we will credit you. No credits have been passed for march and April.
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MTN South Africa's replyOfficial
18 May 2015, 13:59Hello michellevanrooye,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply18 May 2015, 13:59
Official
Hello michellevanrooye,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.