JJ
Johan J
1 reviews | Active since Sept 2015
21 Dec 2015, 08:14
upgraded but no sim tray
Good day i was upgrading the 1 ste of dec to an samsung s6 edge plus but when we open it it did not have a sim tray so it is out of box failer so they said to me i must leave the phone their they wil contact samsung to sort it out it is now 3 weeks and still without an phone but i need to pay for a new phone that i do not have so disapointet in mtn and samsung
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MTN South Africa's replyOfficial
26 Dec 2015, 08:29Hello Johanpetrodejage,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the department that will contact the store where the upgrade was done.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the department that will contact the store where the upgrade was done.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Dec 2015, 08:29
Official
Hello Johanpetrodejage,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the department that will contact the store where the upgrade was done.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the department that will contact the store where the upgrade was done.
Kind Regards
Nompumelelo
REQ:***