upgraded but charged the same as previous months
I upgraded to a data deal at R99 on the 04th of April however I am being charged the same amount as previous months. The amount debited should have decreased as I was on a higher package previous to the upgrade.
Hi Roxann,
We are truly sorry for any inconvenience caused.
We can confirm that the subscription cost on the number ending with 6319 has decreased to R99.00 per month as per the invoice dated the 20th of April 2016. This will be part of the total invoice amount on the 20th of May 2016.
The amount of R754.97 that was debited on the 29th of April 2016 was for your invoices dated the 20th of March 2016. You are billed 1 month in arrears but this does not affect your account or credit status in any way.
Regards
Tim
MTN Complaints Management Team
Hi Roxann,
We are truly sorry for any inconvenience caused.
We can confirm that the subscription cost on the number ending with 6319 has decreased to R99.00 per month as per the invoice dated the 20th of April 2016. This will be part of the total invoice amount on the 20th of May 2016.
The amount of R754.97 that was debited on the 29th of April 2016 was for your invoices dated the 20th of March 2016. You are billed 1 month in arrears but this does not affect your account or credit status in any way.
Regards
Tim
MTN Complaints Management Team