1 reviews | Active since Feb 2016
Upgraded and two weeks later my phone got recalled
Upgraded on 04/01/2015 <br> After long discussions and research with the Mtn consultant I decided to go for Sony M5 , I have noticed my device is overheating and battery life is horrible , goes from 100% to 0% in two hours , the whole reason I chose this phone is cause the consultant ensured me it had one of the longest battery life , <br> <br> I am a consultant so I see clients daily , my calendar and client meetings is recorded on my phone , clients phone me every 5minutes <br> <br> Mtn solution is that I have to book my phone in - this can take anything from 2-10 working days , get a warranty doc and then I need to get a new phone posted from the free state where I did ,y upgrade.<br> <br> This is unacceptable service , where does Mtn take responsibility for selling me this phone , and secondly I cannot lose business for 5 days because of their mistakes <br> <br> According to consumer act I have 60days to return a item I bought in SA if I'm not happy <br> <br> I would like to return my phone and receive a brand new one please (not the same model)<br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
