1 reviews | Active since May 2013
Upgraded and NO DATA OR MINUTES
<p>I upgraded my mtn contract to a bigger package -350 minutes contract- and took the iphone se at Gateways Istore in April 2016. I ussually receive my data and minutes on the 27th of each month, but since I upgraded I haven't receive my monthly data and minutes. I am receiving daily notifications that says I am using out of my bundle rates, but I did not have anything to start with. </p> <p> </p> <p>I phoned the customer care already 3 times and it has not been resolved! </p> <p> </p> <p>Where is the the bundle I am paying for??? I also had to pay extra for the upgrade and now I don't have talk time or data?? </p>
Good Day Gerhard
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We could not find any records updated by Customer Care the 3 times you called in. We have however investigated and found that the reason you are not getting your new package bundles is because the migration to MTN My Choice 350min failed on the Network.
A request has been logged with the Network department to process the migration and the reference number is REQ:*** .
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Gerhard
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We could not find any records updated by Customer Care the 3 times you called in. We have however investigated and found that the reason you are not getting your new package bundles is because the migration to MTN My Choice 350min failed on the Network.
A request has been logged with the Network department to process the migration and the reference number is REQ:*** .
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***