UPGRADED AND NEVER RECEIVED THE DEVICE

since December 2015 i was bombarded by calls and sms asking me to upgrade, i did not upgrade as i was waiting for the S7. which i pre-orded and the your Outbound Call Centre Agent phoned me again on Thursday 10 March 2016 and we did an upgrade and he promised me that the device will be delivered by on Friday 11-03-2016. on the 14th i called the courier company and i was told that the device was delivered and signed for, and the lady on the line *** did not want to tell me where the device was delivered and who signed for it, . send several email to [Email Removed] and to date i did not receive any response. i called these number *** and everyone is transferring me to the relevant department and none has assisted or attempted to assist, i made a pre-order long ago and should i no longer qualify for the Gear VR i will have no option but to cancel the contract and parkways from mtn after 15 years. <br> <br> please look into the matter and do what should have been done 5 days ago.<br>