Upgraded 4 times back to Branch still no service.

Upgraded on 12 April and after going back 4 times to the branch , I am still without service. When I went back on Friday(3rd time) , Dave logged a call for me ***. On Monday I went back as I still did not had any service. I had to help him find the call on the call logging system .He then ask me for a copy of my ID after he disappeared to the back of the store and clearly could not find the documentation. When I questioned why he need another copy of my ID he said that he is doing me a favor and will ask a friend of him to help me. I thought that is what a service provider should be doing. Not favors! His attitude at that stage was not appreciated and we called for the Manager. Chantel indicated that she did not know what is going on with 14th avenue and it is hard for them, to find the document as they do approximately a 100 per day. After completing, again a sim swop form, (which clearly got lost) she promised to phone back in an hour as she will phone the area manager (which was the fiend that Dave referred to?). Needless to say , no call. Why she did not pick up the phone and call him while the unhappy customer was standing in front of her , only she will knows.