Upgraded 15 Dec - Still no Phone or paperwork

My husband, Ryan, upgraded via MTN Direct call centre after being hounded and called on a daily basis to upgrade. He upgraded and was promised to have his phone delivered by Wednesday 23 December...to date he has not received any paperwork, nor confirmation (except receiving his data and airtime)<br> When he called this morning he was told his upgrade was not found on the system - it was a while later, but only processing phone now - so only getting it by w/c 28 Dec...<br> Elston was due to call Ryan hours a go to either (a) change delivery address or (b) cancel the upgrade so he can upgrade at a MTN store!<br> This is really shocking customer service! Please call Ryan back ASAP - his details have been provided