1 reviews | Active since Dec 2017
Upgraded 06/11/2017 STILL NO PHONE
I preformed a cellphone upgrade on the MTN Online store on the 06 November 2017. Lorraine helped me. Since then I have not received my phone (which was supposed to take 3-7 working days to receive) and I have been unable to cancel the upgrade because no one is available to help.
This is shocking service and as a medical professional with a current phone that is not working properly, it is unacceptable!!!! I want to move from MTN as soon as possible!
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that an urgent request have been sent to the warehouse for the parcel to be handed over to DSV for delivery.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that an urgent request have been sent to the warehouse for the parcel to be handed over to DSV for delivery.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team