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Johannes S

1 reviews | Active since Jul 2015

30 May 2017, 12:39

Upgrade Woes - MTN contract

<p>CCI upgraded my MTN over the phone. I cancelled the contract within hours (I had 9 days cooling off period!).</p> <p>Once I said yes, CCI simply became unavailable. The call centres for queries simply cannot reach them.</p> <p>I went to MTN themselves to resolve this matter, but they too now decline to help me any further. This is an MTN contract afterall!!!!</p> <p>I have been a client for almost 20 Years!</p> <p>Look after me now as I have been loyally supporting you the past many years!!!</p> <p> </p> <p>Shame on you.</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply30 May 2017, 15:25
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have sent the complaint to the stores Regional managers to intervene with the complaint, the MTN ,CCI SA Liberty online group need to intervene with the upgrade cancellation on line.

Kind Regards,

Alice van der Merwe

Best regards,

JS
Johannes S's update31 May 2017, 08:29
Reviewer Update

Thank you Alice

Will appreciate any help I could get...

KR,

Hannes

JS
Johannes S's update02 Jun 2017, 09:12
Reviewer Update

Follow up:

Alice, what turn around time could I expect? Would there be communication to the effect?

KR,

Hannes

JS
Johannes S's update05 Jun 2017, 11:47
Reviewer Update

Could I please have a follow up response on my queries? It has been a month now and I have still not received any good news.

My contract is with MTN since the product is an MTN product. MTN is the service provider and CCI SA Liberty online group has been trading under your name.

Is a R300 upgrade contract really worth the bad publicity?

Please honor the terms of the contract we entered into...