JF
Jan F
1 reviews | Active since Aug 2010
04 Apr 2017, 13:52
Upgrade without added extras
<p>I was at Menly Mall MTN service centre and upgraded on my contract. The special was that one of the extras is 30 gig data... i have still not received it and the upgrade was done on the 1st of April 2017, today is the 4th of April?</p> <p>The lady that helped me was Bianca Piek and she does not reply on any of my emails. I have send 4 already...</p>
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MTN South Africa's replyOfficial
04 Apr 2017, 21:44Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have requested provisioning of the free once off 30GB LTE Promo Data Bundle, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply04 Apr 2017, 21:44
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have requested provisioning of the free once off 30GB LTE Promo Data Bundle, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,