EB
Emille B
1 reviews | Active since Oct 2013
21 Jun 2018, 10:44
Upgrade with no phone received
I Upgraded my Two Cell phone Contracts and only received the one phone. I have been calling every day and sending emails to the Guy at retention department who helped me with the upgrade, the excuse is they cant locate the phone at the warehouse. I did ask to please let me rather do the upgrade at a store but they could not authorize this. I want my Phone. why must I keep on following up!!! if been using MTN for more than 10years and never had issues. Come on guys Really!!!
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Emille B's updateReviewer Update
21 Jun 2018, 15:15Thank you for the response and phone calls, like I stated if I don't have the other phone by tomorrow. ill take it up a few more notches. like I said I am willing to pick up a device at my closest MTN store rather and then MTN can sort out their Warehouse problem internally. make arrangements with me no later than tomorrow. Thank you
EB
Emille B's update21 Jun 2018, 15:15
Reviewer Update
Thank you for the response and phone calls, like I stated if I don't have the other phone by tomorrow. ill take it up a few more notches. like I said I am willing to pick up a device at my closest MTN store rather and then MTN can sort out their Warehouse problem internally. make arrangements with me no later than tomorrow. Thank you