SV
Stefan V
1 reviews | Active since Aug 2015
25 Aug 2015, 11:06
Upgrade with no handset after 2 months+
My wife upgraded her contract a little over 2 months ago. She wanted the BB 9720, which they didn't' have stock of. After a lenghty wait, they eventually got stock, and proceeded with the upgrade, but, the first delivery ended up in Centurion, in a street that doesn't even exist, after the asked them MTN to deliver it to MTN in Kolonnade shopping centre So, she decided to order a new phone again, after spending 20 minutes spelling out the address, they contacted her at 19H00 3 weeks ago, and still no phone. I have spent about 5-6 hours on the phone being transfered from one place to another, with no answers. All I want to know is WHEN WILL SHE GET THE PHONE?!?!?!?!?!?!
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Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 13:01Hello Stefan Vosloo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have checked with the department you upgrade the handset with, it was confirmed that the handset has been returned back to Mtn, I called you to get the correct address you didn't answer your call, I sent you an email, please respond to my email or call *** to update your correct address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have checked with the department you upgrade the handset with, it was confirmed that the handset has been returned back to Mtn, I called you to get the correct address you didn't answer your call, I sent you an email, please respond to my email or call *** to update your correct address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
MTN South Africa's reply14 Sept 2015, 13:01
Official
Hello Stefan Vosloo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have checked with the department you upgrade the handset with, it was confirmed that the handset has been returned back to Mtn, I called you to get the correct address you didn't answer your call, I sent you an email, please respond to my email or call *** to update your correct address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have checked with the department you upgrade the handset with, it was confirmed that the handset has been returned back to Mtn, I called you to get the correct address you didn't answer your call, I sent you an email, please respond to my email or call *** to update your correct address.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***