1 reviews | Active since Dec 2014
UPGRADE WITH NEW ISSUES-ID *** Busisiwe
On the 3rd of February in the morning i made an upgrade at Mtn Edgecombe call centre online as i usually do this on line a lady by the name of Lisa assisted me and asked me all the unneccessary questions like its a brand new account and had attitude against me and my application was never followed up until i called Mtn and was told its on hols because of my Limit and i never skip any paymeny and my limit with Mtn ia 6100.00 which will never reach thre i pay between 550 to 600 the highest on my 4 lines, the one i wanted to upgrade is my sons as its due and the other phone is gone for repairs,when i call again today 6th Feb i was told Lisa didnt do a follow up on my application its sitting with creditors waiting to be approved and when i ask her if Mtn changed the system old customers are checked with Itc all over again as new customers she cannot give me a prper answer and i told her to cancel that upgrade application ill rather go to Mtn Ditect because i do not know why she treated me like this and i have had this Mtn account for more than 7 years never skipped my payments<br> <br> Tx,Unhappy Busisiwe
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All upgrades are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Best regards
Mantoa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All upgrades are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Best regards
Mantoa
REQ:***